How to book:
To book a service simply pop in-store and speak to a member of our team. We’ll discuss the best service for you and book it in.
See ‘Contact Us’ for our address and details
If you require a call out or a @Home service then please call us on 0191 4207700 and we will make arrangements at your convenience.
Turnaround and lead times:
Our standard service is 3-5 workings days. We aim to get all services back to you as soon as possible as we know exactly what it’s like being without your PC or laptop. If you require a faster turnaround please see our QJump and FastTrack options.
Our QJump service does exactly that, it jumps the queue. We get you repair on the bench faster which usually cuts the turnaround to 1-2 workings days.
If it’s an emergency, urgent or you simply can’t do without your PC or laptop our FastTrack service will get you back up and running in no time. We prioritise all FastTrack service and aim to get it back to you as soon as possible, either the same day or the following day.
All turnaround and lead times are estimates. We do aim to get your repair back to you as soon as possible, however, unforeseen circumstances such as difficult repairs, ordering parts or any other reason for the repair being delayed can result in the lead time being longer. In this instance we will notify you and keep you updated.