ALL YOU NEED TO KNOW ON HOW WE'RE STILL OPERATING DURING LOCKDOWN 2.0

- Our store will be CLOSED from Thursday 5th November 2020 - until further notice

- We are still OPEN behind closed doors fulfilling online orders, offering Click & Collect & building PCs

- We will be operating a Click & Collect service

- We are still taking Christmas Orders for Gaming PCs, which we guarantee will be fulfilled before Christmas

- Our opening times have not changed - we are still open 7 days a week

- Our phone lines are still operating as normal


CLICK & COLLECT:

We will be operating a Click & Collect service on our entire range of products.

How to order:
- You can call us on 0191 4207700 to place an order over the phone
- You can email us at help@computerorbit.co.uk
- You can order online via this website
- You can contact us via Facebook Messenger

Once you have placed your order we will contact you and provide you with a specific day & time for you to collect your order from our isolated collection point.

It is imperative that you stick to your collection slot so there is no overlap and the risk of ‘gathering’ is non-existent. If you miss your allocated collection slot or can’t make it please contact us as soon as possible to inform us of this and/or to re-arrange.


PC BUILDS, UPGRADES & REPAIRS:

We will still be building PCs and are still taking orders for either Click & Collect or for collection closer to Christmas.

We are still operating a upgrade service on PCs that require any upgrades.

We are unable to offer any repairs or services on PCs and laptops during this time. If you feel your repair is essential for your work or wellbeing please contact us on 0191 4207700 and we will assess each request to see if we can help in any way.


GAMING PC ORDERS FOR CHRISTMAS:

'I've already placed an order...'
If you've already placed you order we'd like to assure you that we will complete your order and have it ready on the agreed collection date. If for any reason there are any delays we will notify you directly, however, we guarantee your order will be ready in time for Christmas.

'I would like to place an order...'
If you're are looking to place an order for a Gaming PC, we guarantee we will have it ready in time for Christmas. We are still taking orders and have more than enough capacity to take more orders and still fulfil them in time for Christmas.

To place your order for a Gaming PC
- You can call us on 0191 4207700 to place an order over the phone
- You can email us at help@computerorbit.co.uk
- You can order online via this website (View range of Gaming PCs)
- You can contact us via Facebook Messenger


STOCK & AVAILABILITY:

Although we're pretty stocked up at the moment Lockdown 2.0 may cause some issues with stock arriving in to our warehouse within the next few weeks.

Should we have any issues with an item you have ordered we will aim to be as informative as possible by letting you know when it is due in or if possible offer an alternative.


DELIVERY:

All deliveries will be despatched by Royal Mail or DPD.

Delivery times maybe slightly longer than normal during this current situation. Although we aim to get every order fulfilled ASAP we can’t guarantee any next day deliveries.

Our popular ‘Fast & Free 1 Hour Delivery’ service will be suspended during this time.


SAFETY NOTICE!

The safety of our customers and staff is paramount, we therefore request any customers who are self-isolating or have symptoms of COVID-19 NOT to come to collect any orders with our Click & Collect service. As per government guidelines and requests we strongly urge you to stay home and stay safe.


CONTACT:

The best way to contact us during this time will be by phone, email and/or Facebook messenger, we aim to respond to all queries as soon as possible.

Telephone number: 0191 4207700 

Email Address: help@computerorbit.co.uk

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