Returns Policy

This policy covers Returns for purchases made In Store, Online and by Trade customer. Please ensure you read the correct section relating to your method of purchase.
 
1.  Products purchased In Store
1.1.      Returning items
1.1.1.  COMPUTER orBIT does not sell goods on a trial basis. The buyer is strongly advised to check compatibility and specifications of goods before making an order or purchase.
1.1.2.  COMPUTER orBIT cannot be held responsible for returns sent in the post or via a courier that are lost or damaged in any way.
1.1.3.  It is the full responsibility of the buyer to return any faulty goods to us at their own expense.
1.1.4.  COMPUTER orBIT will not be liable for faults developed due to:
·      Buyers negligence and/or physical damage
·      Misuse
·      Customisation without authorisation
·      Over-clocking
1.1.5.  If goods are returned with any of the above mentioned exclusions in 1.1.4 COMPUTER orBIT may require the buyer to pay a testing fee of £10 +VAT and the cost to return the goods by post/courier.
1.1.6.  The following items are not refundable:
·      Blank Media (unless sealed and within 14 days from date of purchase)
·      All types of ink and toners (unless sealed and within 14 days from date of purchase)
·      All types of software, regardless if it has been opened or not
·      One use items, for examples: USB Ethernet adaptors; serial cables; etc.
·      Special order items – items ordered in especially for the customer or one-off items
·      Custom system builds
·      Deposits and payments for custom system builds or special orders
 
1.2.      Cooling-off Period
1.2.1.  COMPUTER orBIT will refund or issue credit notes to the same value for any unused items returned within 14 days from the date of purchase.
It is in the best interests of the Company to offer the customer a credit note in the first instance.
1.2.2.  Proof of purchase is required at all times. Refunds/credit notes will not be authorised without it.
1.2.3.  Items that are returned within 14 days, but have been opened and are still in a good working condition can still qualify for a refund or credit note; however, they will incur a 25% handling and restocking fee.
1.2.4.  Refund or credit note requests will not be authorised after 14 days under any circumstances.
1.2.5.  The following items are indefinitely excluded and cannot be refunded:
·      Refurbished items
·      Returned items
·      Reduced items
·      Clearance items
·      Graded items
 
1.3.      Faulty Items
1.3.1.  Goods found to be faulty can be returned to COMPUTER orBIT within 14 days of purchase and receive a refund, credit note to the same value or a like-for-like replacement item. Proof of purchase is required.
1.3.2.  Faulty goods returned after 14 days of purchase will be tested and verified by the COMPUTER orBIT technical department.
If a fault is found a like-for-like replacement will be provided.
If a like-for-like replacement is not available an equivalent will be provided.
If a like-for-like replacement or an equivalent item is not available the buyer must be offered an upgrade. The price difference between the original and the upgrade must bepaid for by the buyer.
1.4.Goods found to be in good working condition after testing will be returned to the buyer.
1.5.Goods found to be in good working condition after testing may incur a testing fee of £10 + VAT. The buyer will also incur a delivery charge to return the goods by post/courier.
 
2.  Products purchased Online
2.1.      Returning items
2.1.1.  COMPUTER orBIT does not sell goods on a trial basis. The buyer is strongly advised to check compatibility and specifications of goods before making an order or purchase.
2.1.2.  COMPUTER orBIT cannot be held responsible for returns sent in the post or via a courier that are lost or damaged in any way.
2.1.3.  COMPUTER orBIT will not be liable for faults developed due to:
·      Buyers negligence
·      Misuse
·      Customisation without authorisation
·      Over-clocking
2.1.4.  If goods are returned with any of the above mentioned exclusions in 1.3 COMPUTER orBIT may require the buyer to pay a testing fee of £10 +VAT and the cost to return the goods by post/courier.
 
2.2.      Cooling-off Period
2.2.1.  In line with the Consumer Protection Distance Selling Act (2000) the buyer has a cooling-off period in which they can cancel an order with COMPUTER orBIT at any time until 14 working days after the goods are received.
The decision to cancel an order must be provided to COMPUTER orBIT in writing. In this instance a refund will be authorised and refunded within 30 days for the value of the order only and will not include the cost for any delivery charges. Proof of purchase is required. Refunds or credit notes will not be authorised without it.
2.2.2.  COMPUTER orBIT will only offer a full refund for items that have not been opened, used and are as originally sent.
2.2.3.  Any free gifts provided with the order must be returned.
2.2.4.  Any opened or used items will incur a 25% handling and restocking fee.
2.2.5.  Any items returned without their original content or free gifts given with the order will be refused.
2.2.6.  The buyer is responsible for all delivery charges incurred to return any cancelled order to COMPUTER orBIT.
2.2.7.  The following items are excluded from the cooling off period:
·      Custom system builds
·      Special order items – items ordered especially for the customer or one-off items
·      Software
·      Consumable goods - Once Opened - E.g. Inks, Discs, Paper
 
2.2.8.  Items that are returned within 14 days, but have been opened and are still in a good working condition can still qualify for a refund or credit note, but they will incur a25% handling and restocking fee.
2.2.9.  Refunds or credit note requests will not be authorised after 14 days under any circumstances.
 
2.3.      Faulty Items
2.3.1.  Goods found to be faulty can be return to COMPUTER orBIT within 14 days of purchase and receive a refund, credit note to the same value or a like-for-like replacement item. Proof of purchase is required.
2.3.2.  Goods found to be faulty must be returned to COMPUTER orBIT at the following address:
COMPUTER orBIT
Returns Department
400-408 Old Durham Road
Gateshead
NE9 5DQ
2.3.3.  The buyer must adequately wrap and package the goods and include all peripheral items such as discs, manuals and cables, etc. received with the item. Where goods are returned by post, all postage and packing charges are to be paid by the buyer and are not refundable by COMPUTER orBIT under any circumstances.
2.3.4.  Proof of purchase is required at all times. Refunds, credit notes and exchanges will not be authorised without a valid proof of purchase.
2.3.5.  Proof of postage and packing is not classed as proof of delivery.
The buyer is therefore recommended to send the goods by registered post or by a reliable courier. The risk remains with the buyer until the goods are received by COMPUTER orBIT. Accordingly, COMPUTER orBIT does not accept responsibility for damage to the goods in transit. The buyer is therefore recommended to take out valid insurance.
2.3.6.  Faulty goods returned to COMPUTER orBIT will be tested and verified by the COMPUTER orBIT technical department.
If a fault is found a like-for-like replacement will be provided.
If a like-for-like replacement is not available an equivalent will be provided.
If a like-for-like replacement or an equivalent item is not available the buyer must be offered an upgrade. The price difference between the original and the upgrade must bepaid for by the buyer.
2.3.7.  Goods found to be in good working condition after testing will be returned to the buyer.
2.3.8.  Goods found to be in good working condition after testing will incur a testing fee of £10 + VAT. The buyer will also incur a delivery charge to return the goods by post/courier.
 
3.  Products purchased by Trade customers
3.1.      Returning items
3.1.1.  COMPUTER orBIT does not sell goods on a trial basis. The buyer is strongly advised to check compatibility and specifications of goods before making an order or purchase.
3.1.2.  COMPUTER orBIT cannot be held responsible for returns sent in the post or via a courier that are lost or damaged in any way.
3.1.3.  It is the full responsibility of the buyer to return any faulty goods to us at their own expense.
3.1.4.  COMPUTER orBIT will not be liable for faults developed due to:
·      Buyers negligence
·      Misuse
·      Customisation without authorisation
·      Over-clocking
3.1.5.  If goods are returned with any of the above mentioned exclusions in 3.1.4 COMPUTER orBIT may require the buyer to pay a testing fee of £10 +VAT and the cost to return the goods by post/courier.
 
3.2.      Cooling-off Period
3.2.1.  COMPUTER orBIT will refund or issue credit notes to the same value for any unused items returned within 14 days from the date of purchase.
3.2.2.  Proof of purchase is required. Refunds or credit notes will not be authorised without it.
3.2.3.  The following items are excluded:
·      Refurbished items
·      Returned items
·      Reduced items
·      Clearance items
·      Graded items
3.2.4.  Items that are returned after 14 days, but have been opened and are still in a good working condition can still qualify for a refund or credit note, but they will incur a10% handling and restocking fee.
3.2.5.  Refund/Credit requests after 14 days from date of purchase will be at the discretion of COMPUTER orBIT.
 
 
3.3.      Faulty Items
3.3.1.  Goods found to be faulty can be return to COMPUTER orBIT within 14 days of purchase and receive a refund, credit note to the same value or a like-for-like replacement item. Proof of purchase is required.
3.3.2.  Faulty goods returned after 14 days of purchase will be tested and verified by the COMPUTER orBIT technical department.
If a fault is found a like-for-like replacement will be provided.
If a like-for-like replacement is not available an equivalent will be provided.
If a like-for-like replacement or an equivalent item is not available the buyer must be offered an upgrade. The price difference between the original and the upgrade must bepaid for by the buyer.
3.3.3.  Goods found to be in good working condition after testing will be handed back to the buyer.